Quality Statement (Human Services)
Direct Care Resources offers high quality services to all its clients, their families and Government Agencies by implementing policies, care practices and business systems that meet acknowledged industry standards and legislated quality assurance requirements. This is achieved through an integrated process of care and business planning underpinned with a cycle of continuous improvement.
We aim to:
- Provide a high standard of care and related services using a ‘best practice’ approach together with the cost-effective management of the financial, human resource management and allied business processes and practices including quality management.
- Be recognized as a care provider of choice by Government agencies both locally and nationally and by current and potential clients and their families.
We value:
- Excellence in personal care and related services
- Client-focussed service
- Ethical, honest and professional behaviour
- Cost-effective utilization of our capital, human and financial resources
- Effective teamwork
- Clean, safe and hygienic workplaces
- Each client’s right to have their individual needs met in the least restrictive way
Quality Statement (Commercial Operations)
Direct Care Resources offers high quality product and professional services, which meet acknowledged industry standards, to its commercial clients. This is achieved through an integrated process of business planning, sound commercial practice and a clear focus upon continuous improvement.
We aim to:
Provide products and services using a ‘best practice’ approach to commercial operations and the maximization of commercial and business opportunities for the benefit of shareholders.
Be recognized as a professional, ethical and commercially successful organization in the marketplace at local and national level.
We value:
- Excellence in product quality and professional services
- A reputation for ethical, honest and professional practice
- Utilization of our capital, human and financial resources to maximize return
- Effective business planning and management
- A clear focus upon market potential and client expectations